Evolus or Indigo.ai?
Two Italian platforms, two different jobs. Indigo.ai is built for high-volume customer service; Evolus also brings AI into office work.
Information about Indigo.ai checked on its official websites on September 30, 2026.
What Indigo.ai is
An Italian platform, founded in 2016, of AI agents for businesses with many customer contacts: website chat, WhatsApp and phone, several coordinated agents, links to CRM and ERP systems and to the MCP protocol.
Official website(opens in a new tab)What Evolus is
The AI platform by CodeDesign, an Italian company: agents, automations, AI receptionist, website chat and digital employees in one portal, with published prices.
Who it suits
Two good choices, for different businesses.
Choose Indigo.ai if
- You run a customer service with very high volumes, for example in banking, insurance or utilities.
- You need a supplier with a security policy based on ISO/IEC 27001 and attention to the DORA regulation.
- You want a tailor-made project for your contact centre, from chat to phone.
Choose Evolus if
- You also want to hand office work to AI: email, calendar, meetings and documents.
- You need to read invoices and documents and pass the data to your management software.
- You'd rather start on your own, with published prices and monthly plans.
Feature by feature
The same twelve rows for everyone.
Under Evolus you'll see the plan the feature is included from; under Indigo.ai, what its website says.
| What we compare | Evolus | Indigo.ai |
|---|---|---|
| Channels | ||
| Answers the phone | YesFrom the Starter plan | Yes |
| Chat on your website | YesFrom the Starter plan | Yes |
| Outbound calling campaigns | YesFrom the Scale plan | YesStates voice agents for outbound calls too. |
| Documents and knowledge | ||
| Answers from your company's documents | YesFrom the Starter plan | Yes |
| Reads invoices and documents and extracts the data | YesFrom the Starter plan | Not stated |
| Working on its own | ||
| Digital employee working with email and calendar | YesFrom the Growth plan, with a seat at €99 a month | Not stated |
| Automations triggered by an email | YesFrom the Growth plan | Not statedHas workflows inside conversations; starting from an incoming email is not stated. |
| Several agents handing work to each other | YesFrom the Business plan | YesArchitecture with several specialised agents and a layer that coordinates them. |
| Platform | ||
| Choice of AI model | YesFrom the Starter plan | YesStates the freedom to choose language models. |
| Set up without coding | YesFrom the Starter plan | Yes |
| Works in Microsoft 365: email, calendar and Teams | YesFrom the Growth plan, with a seat at €99 a month | Not statedConnects to CRM, ERP and ticketing; Microsoft 365 is not stated. |
| MCP connectors to other software | YesFrom the Starter planCatalogue connectors; your own connectors from the Business plan. | YesSupports the Model Context Protocol, alongside native connectors. |
How to read the table
- Yes:
- the official website states it.
- Partly:
- the website states only part of the feature; the note says which.
- Not stated:
- the feature doesn't appear on the official website; it may exist without being described.
Evolus prices are per month, excluding VAT, with monthly billing.
Information about Indigo.ai checked on its official websites on September 30, 2026.
The differences that matter
Three differences, explained in words.
Customers outside, work inside
Indigo.ai focuses on conversations with customers, even at high volumes: chat, WhatsApp and phone. Evolus does this too and also works inside the company, with a digital employee who answers emails, books appointments and joins Teams meetings.
Documents that become data
In Evolus an agent or an automation reads invoices, forms and scans and extracts the data, always in the same format, ready for your management software. This feature is not stated on the Indigo.ai website.
The price, before you start
Evolus publishes its price list and you activate it from the portal: business plans start at €79 a month, excluding VAT. Indigo.ai doesn't publish prices on its website: you start by requesting a demo.
Frequently asked questions
What people ask us about Indigo.ai.
What is the main difference between Evolus and Indigo.ai?
Indigo.ai specialises in agents that talk to customers, especially in customer services with many contacts. Evolus also has agents for customers, on the website, on WhatsApp and on the phone, plus a digital employee who works with email, calendar and Teams, automations triggered by emails, and reading of invoices and documents.
How much does Evolus cost compared with Indigo.ai?
Evolus business plans start at €79 a month excluding VAT, with the Starter plan, and include credits for the AI's work every month; the digital employee is added with a seat at €99 a month, from the Growth plan. Indigo.ai doesn't publish prices on its website: you ask for a quote through a demo.
Does Evolus have the same certifications as Indigo.ai?
No, not yet. Indigo.ai presents on its website a security policy based on ISO/IEC 27001 and compliance with GDPR and DORA. Evolus has started the ISO/IEC 27001 certification process but has not obtained it yet; meanwhile it puts in writing where data is stored and who processes it, in public documents that are part of the contract.
Can I move from Indigo.ai to Evolus?
Yes. You upload to Evolus the documents your agents use and set them up from the portal, also by describing them to Evo, who suggests an agent to start from. If you'd rather be guided, a certified Evolus expert helps you: it's an optional service, quoted separately.
Worth a look
The parts of Evolus that make the difference here.
Want to know if Evolus is right for you?
Tell Evo how your business works: it tells you what Evolus can do for you and which plan to start from.