AI for Customer Care
Your support team never sleeps. Evolus replies to emails, answers calls, chats with customers — in parallel, always, without burning out.
What problems does customer care face today?
Tickets piling up
Emails arriving at all hours, requests left unanswered for days, customers following up because they never heard back. The backlog keeps growing and the team can't keep pace.
Agents buried under routine requests
70% of incoming questions are always the same: order status, return policy, usage instructions. Your best agents waste hours on requests that require no real expertise.
No coverage outside business hours
A customer who writes on Sunday evening gets a reply Monday morning, at best. By then they've already looked for a competitor. Round-the-clock support is a competitive advantage very few companies manage to offer.
Inconsistent response quality
Every agent has their own style. Different tone, different information, sometimes contradictory. The customer experience changes depending on who picks up the ticket.
No memory of past conversations
The customer has already written three times about the same issue, but every time they have to explain everything from scratch. Interaction history is scattered across emails, chats and calls, with no thread connecting them.
Scaling support means hiring
More customers means more tickets, which means more headcount. A linear growth model that compresses margins and makes sustainable scaling impossible.
How does Evolus work for customer care?
End-to-end email management
Evolus reads every incoming email, understands the request, classifies it and replies while keeping the conversation thread intact. Before sending, every response passes through configurable security rules: anti-phishing filters, recipient whitelists, blocks on sensitive content. The customer receives a reply in seconds, not hours.
Voice agent for phone calls
Evolus answers inbound calls with a natural voice, consults the knowledge base in real time during the conversation and autonomously resolves the most common requests. When a situation requires a human agent, it transfers the call with a full context summary. It can handle hundreds of calls in parallel with no hold times.
Embeddable chat widget for your website
A fully customisable chat widget — colours, tone of voice, language — integrates into any page of your website in minutes. Active 24/7, it responds to visitors at the exact moment they need help, without interruptions and at no extra cost as volume grows.
Internal support on Microsoft Teams
Evolus doesn't just serve external customers: it also answers your team's internal questions directly on Teams. IT procedures, HR requests, company policies — the agent retrieves the right information from the knowledge base and replies in chat, reducing the load on internal support departments.
Semantic knowledge base that learns
Every interaction enriches Evolus's knowledge base. The agent doesn't just search for keywords: it understands the meaning of questions and retrieves the most relevant answers even when the customer uses different terms than those in the documents. The more it's used, the more accurate it becomes.
Transcription and analysis of every conversation
Emails, calls and chats are transcribed and analysed automatically. Discover the most frequent questions, which requests generate the most escalations, which topics are emerging. Real data to improve products, processes and communication.
How does a real workflow with Evolus work?
The customer contacts support
An email arrives at 10:30 pm on Saturday: the customer can't access their account and is losing time on an urgent order. Evolus receives it in real time.
Immediate analysis and classification
Evolus analyses the message, identifies the request type — account access issue — and queries the knowledge base to find the correct resolution procedure.
Personalised and secure response
It generates a reply that includes precise instructions, maintains the brand tone and references the customer's relevant data. Before sending, it verifies that the message passes all configured security rules.
The issue is resolved autonomously
The customer follows the instructions, regains access and completes the order. No agent involved, no waiting until Monday morning. The customer also receives an automatic follow-up message to confirm everything is resolved.
Intelligent escalation when needed
If the request is complex or the customer is clearly dissatisfied, Evolus flags the case to a human agent with a full conversation summary — so the agent starts already informed and doesn't make the customer repeat anything.
Use case: e-commerce with 5,000 active customers
A furniture e-commerce receives 200–300 support emails every day: shipping status, return requests, product questions, post-purchase complaints. A team of 4 agents could no longer handle the volume and response times had climbed to 18 hours.
Average response time dropped from 18 hours to 4 minutes. Autonomous resolution rate: 85%. The team focuses on complex complaints and VIP customer relationships. Customer satisfaction increased by 40% in the first quarter.
Why choose Evolus for customer care?
Traditional chatbots follow fixed decision trees: if the customer asks a question that isn't in the flow, the system stalls or responds generically. Evolus is different: it understands natural language, reasons about the full conversation context and consults a semantic knowledge base that evolves continuously.
- Handles email, voice, chat and Teams from a single platform — no need to integrate separate tools
- Retains the entire history of each customer, not just the current ticket
- Security rules are configurable per channel: every communication flow has its own guardrails
- Scales from 10 to 10,000 requests per day without changing architecture or hiring staff
- Human escalation is intelligent: the agent always receives full context and never starts from scratch
- Every interaction improves the knowledge base — the system becomes more accurate with use, not static
Ready to transform your industry?
Request a personalized demo and discover how Evolus can automate your team's processes.