AI receptionist
Never miss a call again.
The AI receptionist answers the phone at any hour, with a natural voice: it gives information, takes requests, books appointments and, when needed, hands the call to a person. You get everything in writing.
Evo lets you hear how it would answer your customers.
Evo answered
- Evo
Good evening, I'm the artificial intelligence assistant of Studio Rossi. How can I help you?
- Customer
Hi, what time do you open tomorrow? I need to pick up an order.
- Evo
We open at 8:30 tomorrow. Shall I let the shop know you'll come by in the morning?
Message for the shop · pickup tomorrow morning
During a call
It understands what's needed, and does it.
You tell it in your own words who it is and what to do, and give it your documents and procedures. On the phone it answers like the best-prepared person in your office.
- 01
Gives the right information
Opening hours, address, services, prices: it answers with what it knows about your business, meaning the instructions you wrote and the documents you gave it.
- 02
Takes requests
It asks for name, contact details and the reason for the call, and puts them in order in the summary. Connect it to your management software and it opens the request itself.
- 03
Books appointments
Connected to your calendar, it suggests a free slot and books it while the customer is still on the line.
- 04
Follows your procedures
Routing calls, the questions to ask about a fault, the details to collect for a quote: you write them once and it follows them when needed.
- 05
Hands the call to a person
When the customer asks for a colleague, or in the cases you choose, it transfers the call to the right number or extension. It can stay on the line while it connects you, then drops off.
From the Growth plan
- 06
Speaks the caller's language
It has a main language plus any you add: if the caller speaks another one, it notices and switches.
All day long
24 hours in the life of a receptionist.
The phone doesn't only ring during office hours. Evo is there when you aren't, weekends and public holidays included.
07:45
Before opening
Anyone calling to check your hours gets an answer right away, instead of a voicemail.
10:30
The morning rush
Several calls at the same moment? It answers more than one person at once, without putting them on hold.
13:15
Lunch break
The office is empty but the phone isn't: it takes the message and the best time to call back.
19:40
After closing
It collects the evening's requests: the next morning you find them in order, with a summary of each call.
02:10
In the middle of the night
An urgent fault? It collects the details and, if you've set it up, puts the call through to the technician on call.
After the call
Every call becomes a tidy note.
As soon as the call ends you have the full transcript, a summary of a few lines and the details you need, already extracted.
Call summary
Yesterday, 19:42 · 3 min 12 s
- Reason
- Quote for a new installation
- Details collected
- Name, address, preferred day for the site visit
- Topic
- Quotes
- Transcript
- “…I'd prefer the site visit on Thursday morning, if possible.”
Where you find it
In your inbox
When the call ends, the summary goes to the people you choose, with the details collected.
In the portal and the app
Every conversation with transcript, summary and recording. The ones still to be handled stay highlighted, and the app reminds you.
In your software
Your CRM or management software can receive the details of every call as soon as it ends.
In the statistics
How many calls, how long they last, how they ended. From the Growth plan, also what callers talk about, grouped by topic.
You decide whether to record the audio and how long to keep calls, down to keeping nothing once the call is over.
Outbound calls
And when needed, it makes the calls.
With calling campaigns the receptionist phones a list of people: to remind them of an appointment, confirm an order, or call back those who asked for information.
- You upload the list from a spreadsheet, or paste the numbers.
- Each spreadsheet column becomes information it uses on the phone: the name, the date, the order number.
- Choose when to start: right away or at a set time, between 8 am and 9 pm.
- If voicemail picks up, it notices, and it can leave a message.
- See how each call went, and retry the ones that didn't go through.
From the Scale plan
Appointment reminders
Tomorrow · 4 calls
What it says
Good morning {name}, I'm calling to remind you of your appointment on {date}. Can you confirm?
- G. RossiCompleted
- L. BianchiVoicemail
- M. VerdiIn progress
- A. NeriWaiting
Transparency
It always says it's an artificial intelligence.
The European law on artificial intelligence, the AI Act, requires it in Article 50. It's also a matter of respect: callers should know who they're talking to.
“Good morning, I'm Giusy, the artificial intelligence assistant of Studio Rossi. How can I help you?”
You choose the name, the company and what it says next. The introduction as an artificial intelligence stays.
The introduction can't be switched off
In every language it answers in, the opening sentence says the caller is speaking with an artificial intelligence.
It can't pretend to be a person
Instructions asking it to hide that it's an AI, or to claim to be a person, can't be saved.
Ask, and it confirms
An always-on rule makes it confirm it's an AI to anyone who asks, and say when the call is passed to a person.
An automatic check
After every call we check that it introduced itself as an AI and never claimed to be a person, and we regularly review every receptionist.
Recording notice
If you record calls, it announces this right after introducing itself.
How it gets going
Describe it, try it, connect it.
Describe it
Who it is, how it greets people, which voice it uses, what it knows and which procedures it follows. You write it in plain words, as you'd explain it to a new colleague.
Try it
You talk to it from the browser, as a customer would. You make changes on a test version: customers keep talking to the live one until you publish.
Connect it
It connects to the phone system you already have, as an extra extension or through a SIP link for many calls at once. Your numbers stay yours.
Step-by-step guides for
3CXWildixYeastarGrandstreamFreePBXAsteriskCiscoAvayaMitelAlcatel-Lucent and other phone systems
How our customers use it
Four receptionists, four different jobs.
Real examples, without names: each business set it up around the way it works.
A hotel
Information and bookings, in other languages too
It answers guests about rooms, services and opening hours, takes booking requests and switches to the caller's language when it isn't Italian.
A technical service company
Boiler and system faults
It asks what isn't working, collects the address and system details, opens the service request and, when needed, puts the call through to the technician.
A services company
Routing between departments and after hours
It works out whether the caller wants accounts, sales or support and puts the call through to the right department. After hours it takes a message for whoever needs to call back.
A telecommunications provider
Customers' first point of contact
It welcomes callers, understands why they're calling and resolves the most common questions; the rest reaches the agents with the call summary.
Pricing
From the Starter plan, at €79 a month.
Prices exclude VAT.
Each plan adds something to the receptionist. Time on the phone uses the credits included in the plan every month.
Starter
€79/mo
- Receptionist with a natural voice (Included)
- Transcript and summary (Included)
- Transfer to a person (Not included)
- Call topics (Not included)
- Outbound campaigns (Not included)
Growth
€199/mo
- Receptionist with a natural voice (Included)
- Transcript and summary (Included)
- Transfer to a person (Included)
- Call topics (Included)
- Outbound campaigns (Not included)
Business
€349/mo
- Receptionist with a natural voice (Included)
- Transcript and summary (Included)
- Transfer to a person (Included)
- Call topics (Included)
- Outbound campaigns (Not included)
Scale
€599/mo
- Receptionist with a natural voice (Included)
- Transcript and summary (Included)
- Transfer to a person (Included)
- Call topics (Included)
- Outbound campaigns (Included)
Hear how it would answer your customers.
Tell Evo what you do: it prepares a receptionist made for you and lets you try it right away, by voice or in writing.