Transparency about artificial intelligence
Did you receive an email with a note about artificial intelligence and wonder what it means? This page explains it in plain language: who wrote to you, what to double-check, and who to turn to if something doesn't add up.
Last updated: 11 August 2026
“Questa email può contenere informazioni generate con intelligenza artificiale, che può commettere errori: verifica le informazioni importanti.”This email may contain information generated with artificial intelligence, which can make mistakes: please verify important information.
What that note means
The email you received was prepared with the help of a digital assistant powered by artificial intelligence, working on behalf of the company that wrote to you. It doesn't mean every word came from a machine: parts of the text may have been written, reviewed or edited by a person before it was sent.
The note appears on every email sent with this tool, even when the contribution of artificial intelligence is minimal. It is not an optional formality: European law requires that people receiving AI-generated content be informed of it. We apply it always and explicitly, because we would rather tell you plainly than let you work it out for yourself. The wording is always Italian, whatever language the message itself is written in — which is why you may have seen it in a language other than your own.
There's a company behind the assistant
The sender isn't an anonymous service: it's the company named in the email, and it stands behind the content of the message just as it would for any other communication.
People stay in the loop
The company decides which tasks to hand to the assistant, which replies a person should review, and when to step in directly.
Nothing changes for you
You can reply to the email exactly as you would to any other message: your answer reaches the company and gets handled.
In line with the AI Act
The European Artificial Intelligence Act (Regulation (EU) 2024/1689) requires, in Article 50, that people receiving AI-generated content be informed of it. This note is how that requirement is addressed: Evolus is designed to meet the transparency obligations set out by law, and its presence tells you that the company writing to you uses a tool built to respect them.
Artificial intelligence can make mistakes
AI-based tools are fast and useful, but they are not infallible: they can misread a request, state a figure inaccurately or summarise something poorly. That's why we ask you to check the details that really matter.
- dates and times of appointments, deadlines and deliveries
- amounts, prices, discounts and commercial terms
- quantities, product codes and order or case references
- commitments made, response times and confirmations
- contact details, addresses and billing information
If something doesn't look right, or if the message concerns an important decision, contact the sending company directly through the channels you normally use: the phone number, the email address or the person you already deal with. A quick check is always worth more than a lingering doubt.
The note doesn't make the message any less valid
The email is still a communication from the company that sent it, and it carries the same weight as any other message from that company. The note tells you how it was prepared — it isn't a warning about its content.
How data is handled
The assistant processes the content of conversations for what it needs to do its job: read the message, understand the request, prepare a reply and keep track of the exchange over time.
The information about you belongs to the company that wrote to you: that company decides which data to process, how to store it and for how long. Evolus provides the technology and the infrastructure the assistant runs on.
To find out how your personal data is handled in your relationship with that company, its own privacy notice is the one that applies, and you can request it directly. If you're interested in the role Evolus plays as the platform provider, you'll find the details in our privacy policy.
Read the Evolus privacy policyFrequently asked questions
The questions we're asked most often by people who land here after receiving an email.
Who actually wrote to me?
The company shown as the sender of the email. The message was prepared by its digital assistant, but the communication comes from the company, which is fully accountable for it.
Can I just reply as usual?
Yes. Reply as you would to any other email: your message reaches the company and is dealt with. If your request needs a human, it is passed on to a member of the team.
How do I verify the information I received?
Cross-check the hard facts — dates, amounts, quantities, deadlines — against documents you already have: orders, quotes, contracts, earlier correspondence. When in doubt, ask the company to confirm through the channels you normally use.
Why is this note at the bottom of the email?
For transparency, and because European law provides for it. The EU Artificial Intelligence Act (Regulation (EU) 2024/1689) sets out, in Article 50, transparency obligations towards people who receive AI-generated content, and Evolus is designed in line with those obligations. Beyond the law, we believe anyone receiving a message should know whether it was prepared with the help of artificial intelligence, and should also know that AI can get things wrong. The note appears on every email sent with the platform, regardless of how much AI contributed to that particular message.
Can I ask to speak to a person?
Of course. Just say so in your reply, or contact the company through the other channels you know: phone, direct email or the person you usually deal with.
Is my data used to train AI?
The content of conversations is processed to handle the communication with you, not for advertising purposes. Decisions about processing and retention rest with the sending company: its privacy notice is the one that applies, and you can request it directly from them.
That email came from a digital employee
We call it a digital employee: it reads emails, understands requests, drafts replies and moves work forward alongside the team. We're Evolus, the company that builds this technology. If you're wondering what it could do for your business, here's the short version.
It answers when it matters
Email, WhatsApp, chat and phone covered outside office hours too, so customers aren't left waiting until tomorrow.
It knows your business
Documents, procedures and conversation history: it works with the context you give it, not with generic answers.
It uses your tools
It connects to the ERP, the CRM and the mailboxes you already have, with nothing to rebuild from scratch.
You set the limits
You decide what it can do on its own and what has to go past a person before it goes out.
Transparency in line with the AI Act
Every email carries a note about the use of artificial intelligence, with a link to this page: the platform is designed in line with the transparency obligations of Regulation (EU) 2024/1689, without you having to remember it every time. The note currently goes out in Italian, whatever language the message is written in.